Call Tracking – Increase your Phone Conversion Rate.

Call tracking is a great way to increase sales, get a fuller picture of your real return, and improve how your staff handles calls.

Harvest hang-ups for more revenue

MyNextCustomer can tell you who called, for how long, and what marketing source they came from. Consider calling back everyone who hung up after 10-30 seconds and did not leave a message. Start with “we noticed you called earlier….” You’ll be surprised how many of these otherwise lost leads will turn into sales.

Listen to calls to improve call handling and phone conversion.

Is your office manager answering calls on the fifth ring? Are customers being put on hold for five minutes? Is the inside sales team off message? Is Customer Service burned out, and does it show?